Table 6.
Public and pharmacist expectations and experiences of medicines-related services
| Medicines reviews with a pharmacist help people to: | Expectations*
|
Experiences**
|
|||
|---|---|---|---|---|---|
| Public (%) | Pharmacists (%) | All public (%) | Regular medicine users (%) | Pharmacists (%) | |
| Benefit in general | 781 (78.2) | 293 (89.3) | 550 (55.3) | 428 (71.2) | 265 (83.9) |
| Know more about medicines | 729 (72.9) | 275 (83.1) | 441 (44.2) | 343 (56.8) | 236 (73.8) |
| Understand better how to use medicines | 757 (75.7) | 282 (86.0) | 480 (48.2) | 369 (61.3) | 270 (84.1) |
| Encourage medicines use as doctor expects | 774 (77.5) | 230 (70.1) | 515 (51.7) | 396 (65.8) | 185 (57.5) |
| Sort out problems | 612 (61.2) | 261 (79.3) | 298 (29.9) | 243 (40.4) | 223 (70.1) |
| Order fewer medicines/reduce waste | 441 (44.1) | 175 (53.2) | 158 (15.8) | 138 (22.9) | 135 (42.2) |
Notes:
*
Differences between pharmacist and public expectations were all significant (P<0.001).
**
Differences between pharmacist and public experiences were significant (P<0.001) with the exception of encouraging medicine use as per doctor expectations.