Table 3.

List of specific operational quality objectives.

No.	Description
1	Strive for complete understanding and assurance of the needs of customers.
2	Obtain a general customer satisfaction index of a minimum acceptable value and a participation of a minimum number of the customers.
3	Measure and monitor processes through a set of a minimum number of indicators per process.
4	Follow the technological and scientific development of the sector.
5	Continuously develop the expertise, integrity and professionalism by performing a minimum of training hours per collaborator.
6	Maintain a dynamic team, perform high-quality research, and follow the technological and scientific development of the sector.
7	Act in a preventive manner identifying, at least, four preventive or improvement actions per year.