Table 4.

Customer satisfaction

1. How do you judge the system overall?
a. Not satisfying at all	0
b. Poorly satisfying	1
c. Fairly satisfying	2
d. Quite satisfying	3
e. Very satisfying	4
2. Was it easy to use the devices?
a. Very complicated	0
b. Quite complicated	1
c. Complicated	2
d. Quite easy	3
e. Very easy	4
3. Did you experience difficulties in contacting the service?
a. Very frequently	0
b. Frequently	1
c. Sometimes	2
d. Rarely	3
e. Never	4
4. Were the indications of the health staff clear?
a. Not at all	0
b. Poorly clear	1
c. Fairly clear	2
d. Quite clear	3
e. Very clear	4
5. Do you feel more secure since when you have access to the service?
a. Not at all	0
b. Poorly	1
c. Fairly	2
d. Much	3
e. Very much	4
6. Did the access to the service help your family or the people you live with?
a. Not at all	0
b. Poorly	1
c. Fairly	2
d. Much	3
e. Very much	4