Table 2.
Examples of Primary Health Care Organization (PCHO) Interview Questions
| 1. Describe some of the strategies undertaken to engage primary care practices to use the resources of your PHCO. |
| 2. Describe any strategies that your PHCO has implemented to support the capacity of primary care practices to meet the large majority of their patients' needs, including mental health, substance abuse, social supports, etc. |
| 3. Has your PHCO implemented any strategies to support primary care practices to provide team-based care including embedding or sharing multidisciplinary staff (eg, nurses, pharmacists, community health workers, mental health counselors) on site or virtually via telehealth? If yes, please describe. |
| 4. Does your PHCO either provide directly or support the capacity of primary care practices to provide any services that enhance health literacy and self-care capabilities for individuals and families? If yes, please describe. |
| 5. How does your PHCO support primary care practices in providing care coordination or helping the patient navigate the health care system? |
| 6. What role, if any, does your PHCO play in supporting communication between primary care practices and other providers, including specialists and hospitals, regarding patient visits, admissions, or discharges? |
| 7. Does your PHCO work with primary care practices to help them improve access to primary care services including shorter waiting times, same-day scheduling, and enhanced evening or weekend appointments? |
| 8. What kind of data and how often does your PHCO provide to primary care practices to inform their quality improvement activities? |
| 9. Has your PHCO provided any incentives for primary care practices to focus on and/or achieve goals to reduce inappropriate utilization of services, such as hospital readmissions, and use of high-cost imaging services, among others? If yes, please describe. |
| 10. Describe the top policy enablers or facilitators that help PHCO to support primary care delivery. |
| 11. Describe the top policy barriers that make it challenging for PHCOs to support primary care delivery. |