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. 2016 Sep 12;18(9):e246. doi: 10.2196/jmir.6299

Table 2.

Mean group medical communication skills (measured by Student-Patient Observed Communication Assessment score) assessment results (part 2: weeks 8–13).

Component Weeks 8–11 (TCa) Weeks 12–13 (F2FCb)
Group B (n=130) Group A (n=109) Group A (ConAc) (n=53) Group B (n=35) Group B (ConBd) (n=30) Group B (NVBFe) (n=13)
Mean SD Mean SD Mean SD Mean SD Mean SD Mean SD
Total score 13.13 2.31 13.28 1.54 13.28 1.46 13.43 1.63 13.53 1.52 13.62 1.64
Providing structure 3.31 0.67 3.25 0.49 3.23 0.46 3.31 0.52 3.37 0.48 3.38 0.49
Gathering information 3.34 0.72 3.26 0.55 3.30 0.53 3.51 0.55 3.53 0.50 3.46 0.50
Building rapport 3.16 0.73 3.46 0.58 3.47 0.54 3.34 0.58 3.37 0.55 3.46 0.63
Understanding patient’s needs 3.32 0.68 3.31 0.57 3.28 0.59 3.26 0.44 3.27 0.44 3.31 0.46

aTC: teleconsultation.

bF2FC: face-to-face consultation.

cConA: group A students who participated in two consultations (one face-to-face consultation, one teleconsultation) before week 12.

dConB: group B students who participated in two consultations (one face-to-face consultation, one teleconsultation) before week 12.

eNVBF: students who had a face-to-face consultation and reviewed the nonverbal behavior feedback.