Table 1.

Definitions of each theme.

Theme or subtheme		Definitions and examples
Advantages
	Accessibility	Improved access to health services; access to health professionals
	Convenience	Data is stored on the device; readily access data; avoid excess travel
	Efficiency	Quick communication; rapid connection to services
	Affordability	Cost of telehealth is within price range; cost effective
	Anonymity	More disclosure of embarrassing or sensitive health information
	Communication	Better communication with provider; written record of conversation
	Connectedness	Improved relationship with health provider; closeness with provider
	Usability	System is designed well; intuitive; organized; modern interface
Disadvantages
	Trust	Issues involving privacy and security of health information or data
	Impersonality	Fear of machines replacing health care professionals; less connectedness
	System errors	Fear of misdiagnosis; test results are not credible; loss of health information
	Communication	Greater chance of miscommunication; asynchronous response/feedback
	Affordability	Cost of telehealth is out of price range; not cost effective