Table 1.
Aspects related to the complaint lodged, according to dentistsa
| Regarding treatment | 58 % | |
| - No or insufficient result after treatment | 24 % | |
| - Incorrect execution of (parts of) treatment | 17 % | |
| - A complication after treatment, pain during treatment | 15 % | |
| - Critical remarks from a another dentist about treatment rendered | 14 % | |
| - No or insufficient aftercare | 4 % | |
| - Wrong diagnosis | 4 % | |
| - Discontentment about treatment delegated to the oral hygienist | 2 % | |
| Regarding treatment | 29 % | |
| - An attempt by the patient to squeeze every last drop out of the situation | 29 % | |
| Regarding treatment | 20 % | |
| - Incorrect attitude towards the patient | 9 % | |
| - Insufficient or lacking information about treatment or treatment plan | 8 % | |
| - Bad communication/rapport, incomprehension | 5 % | |
| Regarding treatment | 19 % | |
| - Cost of treatment, bills, uncertainty about payments and/or reimbursements | 19 % | |
| Regarding treatment | 12 % |
n = 411
aMore than one response allowed