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Impact of a formal complaint as reported by dentists, in relation to the way in which the complaint was handled
| Reported impact | RBR/SBR or withdrawn | CKC | Total |
|---|---|---|---|
| Only positive impact | 7 % | 3 % | 6 % |
| Both positive and negative impact | 38 % | 49 % | 42 % |
| Only negative impact | 28 % | 37 % | 31 % |
| No impact reported/impact unknown | 26 % | 11 % | 21 % |
| n | 279 | 130 | 409 |
Chi Square test: p = 0.00 / Cramer’s V = 0.21
