Table 3.
Item-level scores for secondary patient-satisfaction outcomes
| n=325 | |
|---|---|
| Secondary patient-satisfaction outcomes | |
| Satisfaction with services received, mean (SD) (1= strongly disagree to 5= strongly agree) | |
| History taken was thorough and done with competence.a | 4.57 (0.6) |
| The physical examination was thorough and done with competence. | 4.64 (0.5) |
| Results of investigations were well explained. | 4.52 (0.7) |
| Diagnosis was well explained.a | 4.44 (0.8) |
| Opportunity to discuss all questions.a | 4.57 (0.6) |
| Happy with the answers to my questions.a | 4.55 (0.6) |
| Recommendations, advice, and suggestions were helpful.a | 4.38 (0.7) |
| Educational materials provided were useful.a,b | 4.13 (0.9) |
| Satisfaction with wait time, n (%) | |
| Acceptable wait from referral to appointment | |
| Strongly agree | 144 (46.0) |
| Agree | 130 (41.5) |
| Neither agree nor disagree | 22 (7.0) |
| Disagree | 13 (4.2) |
| Strongly disagree | 4 (1.3) |
| Acceptable wait in clinic today | |
| Strongly agree | 145 (45.9) |
| Agree | 129 (40.8) |
| Neither agree nor disagree | 19 (6.0) |
| Disagree | 18 (5.7) |
| Strongly disagree | 5 (1.6) |
| Satisfaction with care compared to previous arthritis care received from other health care professionals, n (%) | |
| More satisfactory | 189 (61.6) |
| Same | 113 (36.8) |
| Less satisfactory | 5 (1.6) |
| ACPAC program-trained therapist is the most appropriate health care professional to be seeing me, n (%) | |
| Strongly agree | 147 (46.0) |
| Agree | 125 (39.1) |
| Neither agree nor disagree | 39 (12.2) |
| Disagree | 8 (2.5) |
| Strongly disagree | 1 (0.3) |
| Overall satisfaction, mean (SD) | |
| Overall quality of care (1= poor to 5= excellent) | 4.39 (0.8) |
| Overall coordination of care (1= poor to 5= excellent) | 4.36 (0.8) |
Notes:
a
Items from the Group Health Association of America’s Consumer Satisfaction Survey;
b
number of missing responses from item “Educational materials provided were useful”: n=48 (14.8%).
Abbreviations: SD, standard deviation; ACPAC, Advanced Clinician Practitioner in Arthritis Care.