Table 6.

Multivariate regression analyses, including adjusted odds ratio (AOR), 95% confidence interval (CI), and P values, of the association between the implementation of measures to increase patient satisfaction because of online ratings (both scaled-survey ratings and narrative comments) and independent variables.

Characteristics		Model 1a		Model 2b		Model 3c
		AOR (95% CI)	P value	AOR (95% CI)	P value	AOR (95% CI)	P value
Age (years)			.57		.71		.85
	<35 (ref)
	36-45	0.76 (0.49-1.19)	.23	0.77 (0.49-1.20)	.24	0.85 (0.53-1.36)	.50
	46-55	0.77 (0.50-1.19)	.24	0.80 (0.52-1.25)	.33	0.91 (0.57-1.45)	.69
	56-65	0.75 (0.47-1.19)	.22	0.79 (0.50-1.25)	.32	0.90 (0.55-1.47)	.67
	≥66	0.57 (0.29-1.10)	.10	0.63 (0.32-1.23)	.18	0.70 (0.35-1.42)	.32
Gender
	Male (ref)
	Female	1.21 (0.99-1.48)	.07	1.16 (0.95-1.43)	.15	1.09 (0.88-1.36)	.43
Marital status			.38		.43		.55
	Married (ref)
	Widowed	1.94 (0.60-5.46)	.21	1.99 (0.71-5.59)	.20	1.32 (0.46-3.80)	.61
	Single	1.14 (0.86-1.50)	.37	1.13 (0.85-1.49)	.40	1.18 (0.88-1.59)	.27
	Divorced	1.20 (0.85-1.69)	.31	1.15 (0.81-1.62)	.44	1.20 (0.83-1.74)	.34
Internet use			.70		.77		.21
	Several times a day (ref)
	Once a day	1.06 (0.72-1.56)	.77	1.13 (0.76-1.66)	.55	1.39 (0.92-2.10)	.12
	Less than once a day	0.82 (0.50-1.35)	.44	0.91 (0.55-1.50)	.71	1.29 (0.75-2.24)	.36
Medical specialty			<.001		<.001		<.001
	General practitioner (ref)
	Specialist	1.31 (1.04-1.66)	.03	1.16 (0.91-1.48)	.23	1.17 (0.91-1.51)	.23
	Others	0.77 (0.55-1.08)	.13	0.68 (0.48-0.96)	.03	0.59 (0.41-0.85)	.004
Jameda service product
	Basic product (ref)
	Any service product (eg, gold, silver, platinum)			1.61 (1.32-1.96)	<.001	1.13 (0.90-1.41)	.29
Use of physician-rating websites (frequency)							<.001
	At least once per day (ref)
	Several times a week					1.39 (0.86-2.23)	.18
	Once per week					0.98 (0.63-1.51)	.91
	Once per month					0.59 (0.38-0.90)	.01
	Less frequently					0.39 (0.25-0.61)	<.001
	Never					0.18 (0.09-0.34)	<.001
Appraisal of the trustworthiness of scaled-rating results							.02
	Not at all trustworthy (ref)
	Not trustworthy					1.68 (1.01-2.84)	.06
	More or less trustworthy					1.97 (1.17-3.33)	.01
	Somewhat trustworthy					1.93 (1.12-3.31)	.02
	Very trustworthy					1.16 (0.59-2.26)	.67
Appraisal of the trustworthiness of narrative comments							.09
	Not at all trustworthy (ref)
	Not trustworthy					2.11 (1.21-3.69)	.009
	More or less trustworthy					1.89 (1.08-3.28)	.03
	Somewhat trustworthy					1.97 (1.13-3.44)	.02
	Very trustworthy					2.26 (1.22-4.19)	.01

^a Model 1: Adjusted for demographics (age, gender, marital status, Internet use, medical specialty) (χ²₁₂=28,891, P=.004, Nagelkerke R²=.019).

^b Model 2: Adjusted for demographics, jameda service product (χ²₁₃=50,980, P<.001, Nagelkerke R²=.034).

^c Model 3: Adjusted for demographics, jameda service product, use of physician-rating websites, appraisal of the trustworthiness of scaled-rating results/narrative comments (χ²₂₆=251,463, P<.001, Nagelkerke R²=.160).