Table 1.
Associations between categories in statements from caregivers (more than one category may have been mentioned) and reports of dissatisfaction/satisfaction presented as percentages, OR with 95% CI and P values
| Proportion of satisfied (n = 61) | Proportion of dissatisfied (n = 160) | OR | 95% CI | P value | |
|---|---|---|---|---|---|
| Categories, most frequently reported by the dissatisfied | |||||
| Disagree/defend themselves | 10% | 24% | 2·83 | 1·13−7·09 | 0·023* |
| Only a description of adherence to standard routines | 23% | 34% | 1·70 | 0·86−3·35 | 0·14 |
| Involved clinics refer to(blame) each other | 2% | 6% | 3·97 | 0·50−31·72 | 0·30 |
| Brief statement | 7% | 10% | 1·57 | 0·50−4·91 | 0·60 |
| Combinations of above four categories | |||||
| None of the above mentioned | 64% | 39% | 0·36 | 0·20−0·67 | 0·001** |
| One of the above mentioned | 31% | 48% | 2·08 | 1·11−3·88 | 0·02* |
| Two or more of the above mentioned | 5% | 12% | 2·74 | 0·79−9·60 | 0·14 |
| Categories, most frequently reported by the satisfied | |||||
| Admit to have made mistakes but claims that this didn't affect the outcome. | 26% | 15% | 0·49 | 0·24−1·01 | 0·08 |
| Refer to internal problems (organizational) | 21% | 14% | 0·58 | 0·27−1·25 | 0·22 |
| Will review the incident and explains how for example routines will be modified | 16% | 10% | 0·56 | 0·24−1·32 | 0·24 |
| Regret | 69% | 62% | 0·72 | 0·39−1·35 | 0·35 |
| Combinations of above four categories | |||||
| None of the above mentioned | 20% | 32% | 1·90 | 0·93−3·86 | 0·10 |
| One of the above mentioned | 38% | 42% | 1·18 | 0·64−2·16 | 0·65 |
| Two or more of the above mentioned | 43% | 27% | 0·49 | 0·27−0·91 | 0·03* |
*P < 0·05; **P < 0·01.
OR, odds ratio; CI, confidence intervals.