Table 1.

The dimensions of quality^{1 3}

Safe	Timely
Avoiding harm to staff and patients from care that is intended to help them	Reducing waits and sometimes harmful delays
Effective	Efficient
Providing services based on evidence and which produce a clear benefit	Avoiding waste
Person-centred	Equitable
Establishing a partnership between practitioners and patients to ensure care respects patients' needs and preferences	Providing care that does not vary in quality because of a person's characteristics