Table 3.
Sample size, raw agreement (%) and Cohen’s kappa statistic for the 33 categorical items
| Topic/item | N | Raw agreement (%) | Kappa |
|---|---|---|---|
| Making an appointment | |||
| Q1a Normally book an appointment in person | 348 | 82 | 0.63 |
| Q1b Normally book an appointment by phone | 348 | 95 | 0.69 |
| Q1c Normally book an appointment by fax | 348 | 100 | 1.00 |
| Q1d Normally book an appointment online | 348 | 99 | 0.93 |
| Q1e Normally book an appointment by digital TV | 348 | 100 | a |
| Q1f Booking doesn’t apply | 348 | 99 | 0.00 |
| Q2a Prefer to book in person | 348 | 81 | 0.62 |
| Q2b Prefer to book by phone | 348 | 85 | 0.44 |
| Q2c Prefer to book by fax | 348 | 99 | 0.50 |
| Q2d Prefer to book online | 348 | 93 | 0.79 |
| Q2e Prefer to book by digital TV | 348 | 100 | a |
| Q2f No preference in booking an appointment | 348 | 98 | 0.39 |
| Access to a doctor | |||
| Q4 In the past 6 months, have you tried to see the doctor quickly | 334 | 82 | 0.49 |
| Q5 Were you able to see the doctor quickly | 234 | 83 | 0.46 |
| Q6a If you couldn’t be seen quickly was this because there were no appointments | 348 | 83 | 0.39 |
| Q6b If you couldn’t be seen quickly was this because there the times did not suit you | 348 | 97 | 0.46 |
| Q6c If you couldn’t be seen quickly was this because the appointment was with a doctor you didn’t want to see | 348 | 94 | 0.44 |
| Q6d If you couldn’t be seen quickly was this because the appointment offered was with a nurse and you wanted to see a doctor | 348 | 99 | 0.46 |
| Q6e If you couldn’t be seen quickly was this because you were offered an appointment at a different branch | 348 | 98 | 0.44 |
| Q6f If you couldn’t be seen quickly was this because there was a different reason | 347 | 98 | 0.43 |
| Q6 g Can’t remember why you were unable to be seen quickly | 348 | 97 | 0.43 |
| Q7 In the past 6 months, have you tried to book ahead for an appointment with a doctor | 339 | 79 | 0.44 |
| Q8 Were you able to get an appointment with a doctor more than 2 weekdays ahead | 239 | 73 | 0.40 |
| Arriving at the appointment | |||
| Q11 In the reception area, can other patients overhear what you say to the receptionist | 339 | 80 | 0.59 |
| Continuity of care | |||
| Q15 Is there a particular doctor you prefer to see | 338 | 91 | 0.68 |
| Q17 Was your consultation with your preferred doctor | 254 | 89 | 0.55 |
| Opening hours | |||
| Q19a As far as you know is the surgery open before 0800 | 330 | 75 | 0.46 |
| Q19b As far as you know is the surgery open at lunchtime | 309 | 71 | 0.49 |
| Q19c As far as you know is the surgery open after 1830 | 307 | 66 | 0.47 |
| Q19d As far as you know is the surgery open on Saturdays | 309 | 80 | 0.42 |
| Q19e As far as you know is the surgery open on Sundays | 308 | 85 | 0.38 |
| Q20 Would you like the surgery to be open at additional times | 313 | 83 | 0.57 |
| Q21 Which additional time would you most like your surgery to be open | 111 | 77 | 0.49 |
aLeft unticked by 100 % of respondents in both phases. Kappa cannot be calculated