Table 4.
Sample size, ICC (95 % confidence interval), mean test–retest difference (95 % confidence interval) and associated P value for the 21 ordinal response items
| Topic/item | N | ICC (95 % CI) | Mean difference (95 % CI) | P valuea |
|---|---|---|---|---|
| Telephone access | ||||
| Q3a How easy have you found getting through on the phone | 333 | 0.73 (0.67, 0.78) | −2.40 (−4.91, 0.11) | 0.061 |
| Q3b How easy have you found speaking to a doctor on the phone | 191 | 0.68 (0.59, 0.75) | −4.01 (−7.64, −0.39) | 0.030 |
| Q3c How easy have you found speaking to a nurse on the phone | 82 | 0.63 (0.48, 0.75) | −2.85 (−8.62, 2.93) | 0.330 |
| Q3d How easy have you found getting test results on the phone | 131 | 0.62 (0.51, 0.72) | 0.25 (−3.88, 4.39) | 0.903 |
| Arriving at the appointment | ||||
| Q9 How easy do you find it to get into the building at this GP surgery or health centre? | 345 | 0.44 (0.35, 0.52) | 2.32 (0.94, 3.70) | 0.001 |
| Q10 How clean is this GP surgery or health centre? | 344 | 0.60 (0.53, 0.66) | 1.16 (−0.10, 2.42) | 0.070 |
| Q12 How helpful do you find the receptionists at this GP surgery or health centre? | 335 | 0.69 (0.63, 0.74) | −0.60 (−2.39, 1.20) | 0.514 |
| Q13 How long after your appointment time do you normally wait to be seen? | 315 | 0.67 (0.60, 0.73) | −0.95 (−2.60, 0.70) | 0.257 |
| Q14 How do you feel about how long you normally have to wait | 308 | 0.70 (0.64, 0.75) | −2.11 (−4.43, 0.21) | 0.074 |
| Continuity of care | ||||
| Q 16 How often do you see the doctor you prefer | 255 | 0.71 (0.64, 0.77) | −0.78 (−3.49, 1.92) | 0.568 |
| Opening hours | ||||
| Q18 How satisfied are you with the hours that this GP surgery or health centre is open? | 325 | 0.65 (0.59, 0.71) | 2.23 (0.40, 4.06) | 0.017 |
| Doctor-patient communication and trust | ||||
| Q22a How good was the doctor at giving you enough time | 337 | 0.62 (0.55, 0.68) | 0.45 (−0.96, 1.85) | 0.532 |
| Q22b How good was the doctor at asking about your symptoms | 317 | 0.70 (0.64, 0.75) | −0.47 (−1.84, 0.90) | 0.498 |
| Q22c How good was the doctor at listening to you | 331 | 0.72 (0.66, 0.77) | 0.38 (−0.88, 1.63) | 0.554 |
| Q22d How good was the doctor at explaining tests and treatments | 275 | 0.72 (0.65, 0.77) | −1.27 (−2.81, 0.26) | 0.104 |
| Q22e How good was the doctor at involving you in decisions about your care | 275 | 0.68 (0.61, 0.73) | −1.00 (−2.65, 0.65) | 0.233 |
| Q22f How good was the doctor at treating you with care and concern | 326 | 0.67 (0.61, 0.73) | 0.23 (−1.16, 1.62) | 0.745 |
| Q22 g How good was the doctor at taking your problems seriously | 324 | 0.72 (0.67, 0.77) | −0.08 (−1.46, 1.31) | 0.913 |
| Q23 Did you have confidence and trust in doctor you saw | 340 | 0.70 (0.64, 0.75) | −0.15 (−1.86, 1.57) | 0.866 |
| Overall satisfaction | ||||
| Q24 In general how satisfied are you with the care you get at this surgery or health centre? | 344 | 0.74 (0.69, 0.78) | −0.58 (−1.81, 0.65) | 0.353 |
| Q25 Would you recommend this GP surgery or health centre to someone who has just moved to your local area? | 333 | 0.77 (0.73, 0.81) | 0.00 (−1.51, 1.51) | 1.000 |
aAfter applying the Holm-Bonferroni procedure with a family-wise Type I error rate of 5 %, only the P value for Q9 remains significant