Table 2.

Patients’ satisfaction levels with GPs and their practices, according to patients’ gender (crude and adjusted p-values relate to the significance of the difference in satisfaction for women compared with men)

Characteristics	Women	Men	Crude p-value	Adjusted p-valuea
Overall satisfaction level
Very high to excellent satisfaction level, %	96.2	95.3	0.38	0.95
Mean satisfaction score (SD)	4.7 (0.6)	4.6 (0.6)	0.02	0.36
Helpfulness of the staff (other than the GP)
Very high to excellent satisfaction level, %	94.6	95.5	0.46	0.30
Mean satisfaction score (SD)	4.7 (0.6)	4.7 (0.6)	0.09	0.53
Getting an appointment to suit the patient
Very high to excellent satisfaction level, %	92.3	91.6	0.66	0.75
Mean satisfaction score (SD)	4.6 (0.7)	4.5 (0.7)	0.02	0.37
Getting through to the practice on the telephone
Very high to excellent satisfaction level, %	90.6	89.5	0.52	0.68
Mean satisfaction score (SD)	4.5 (0.8)	4.4 (0.7)	0.07	0.23
Being able to speak to the PCP on the telephone
Very high to excellent satisfaction level, %	82.6	79.2	0.11	0.63
Mean satisfaction score (SD)	4.3 (0.9)	4.2 (1.0)	0.03	0.20
Waiting time in the waiting room
Very high to excellent satisfaction level, %	76.7	74.0	0.24	0.74
Mean satisfaction score (SD)	4.0 (1.0)	4.0 (0.9)	0.14	0.68
Providing quick services for urgent health problems
Very high to excellent satisfaction level, %	91.4	88.5	0.08	0.67
Mean satisfaction score (SD)	4.5 (0.7)	4.4 (0.8)	0.02	0.38

^aadjusted for patient characteristics (age, nationality, marital status, completed training, work status and health status) and doctor characteristics (gender, age, certification, number of employees in the practice, location and type of practice, number of days worked per week and number of working-years since certification)