Table 2.

List of aspects of health care

Dimension	Aspects	Definitions
Availability	Flexibility	Opportunities for choosing a physician, other health care  providers and appointment times
Accessibility	Waiting times	Time before a physician can be consulted
	Telephone consultations	Accessibility of the physician by telephone
	Physical accessibility	Physical and geographical accessibility of the care accommodation
	Financial accessibility	Financial accessibility of health care
Organization and	Efficiency	Balance between input (money, means, time) and output (of care)
cooperation	Premises	Physical suitability of the organization
	Continuity	Organization of treatment in the course of time
	Cooperation	Transfer of treatment in case of more providers of care,  substitution or retirement
	Special services available	Availability of special service in health care, such as preventive  screening
Medical care	Effectiveness	Actual improvement or stabilization of the state of health
	Competence/accuracy	Accuracy in the use of knowledge and skills
	Burden on the patient	Attention for the consequences of care for the patient with  regard to his functioning
Doctor–patient relation	Humaneness	Respect and personal interest for the patient as an individual
	Exploring patients’ needs	Exploring patients’ wishes and needs with regard to health care
	Patients’ privacy	Respect for the personal privacy of a patient, desire for chaperone
	Time for patient care	Time for paying attention to the patient
	Age or sex of physician	Preference for certain age or sex of physician
	Patients’ involvement  in decisions	Patients’ involvement in decisions about care
Information	Informativeness	Provision of relevant information to the patient
Counselling and	Counselling	Attention for patients’ psychosocial problems
support	Stimulating self‐help	Stimulating patients’ responsibility for treatment compliance and  self‐care
	Supporting patients’ relatives	Attention for needs of patients’ partner and relatives