Table 2.
How polite was the receptionist? (all services)
| Round 1 (%) | Examples of comments (focus on negative comments that indicate need for improvement) | Round 2 (%) | Examples of comments (focus on negative comments that indicate need for improvement) | Action taken | |
|---|---|---|---|---|---|
| Very rude | 2 (4.7) | She humiliated me completely in front of her colleague This was an uncomfortable and embarrassing experience The receptionists gave me the full impression that they had better things to do with their time rather than speak to me | 3 (4.8) | The receptionist in the sexual clinic was too abrupt. She was firm. I think she was a bit too harsh They were stern and sounded more like stressed out business men | Receptionist training in ‘customer care’ offered to all services |
| Rude | 5 (11.6) | 7 (11.3) | |||
| Polite | 16 (37.2) | 38 (61.3) | |||
| Very polite | 15 (34.9) | 11 (17.7) | |||
| No response | 5 | 3 | |||
| Total | 43 | 62 |