Table 1.

 Common GP patients’ expectations with associated positive and negative expectations

Common GP expectations	Number of expectations across data set	Generalized positive expectation	Generalized negative expectation
How patients expect to feel	13
a) anxious and nervous	9	Feel calm, relieved	Feel more anxious
b) relaxed and safe	3	Feel relaxed	Feel let down
c) guilty	1	‘Feel on top of the world’	‘Feeling sick, shaken and tearful’
Time with GP/length of consultation	16	Patients cited 5–20 min	Not much longer than their positive expectation
Examination from a Dr	7	To be pain free and maintain patient dignity	Feel anxious or uncomfortable
What the Dr is expected to be like	25	Listens, easy to talk to and greets the patient	The doctor is rude (verbally or in their manner)