Table 2.
Patient satisfaction with hospital treatment for a heart attack (% rating each aspect of care as ‘excellent’)
| Intervention % (n/N) | Control % (n/N) | Adjusted odds ratio (95% CI)* | P‐value | |
|---|---|---|---|---|
| (a) Efficiency with which you were treated | 83% (305/369) | 74% (162/219) | 1.72 (1.14, 2.59) | 0.009 |
| (b) Professional skill and ability of doctors and nurses | 81% (297/368) | 73% (161/221) | 1.50 (1.10, 2.24) | 0.052 |
| (c) Overall experience of being treated for a heart attack | 78% (287/367) | 71% (155/218) | 1.42 (097, 2.09) | 0.074 |
| (d) Time waited before having treatment | 80% (292/364) | 67% (148/219) | 2.17 (1.45, 3.22) | 0.001 |
| (e) Confidence in doctors and nurses treating you | 75% (278/369) | 69% (151/219) | 1.32 (0.86, 2.03) | 0.549 |
| (f) Confidence in the treatment received | 71% (263/370) | 61% (134/218) | 1.52 (1.06, 2.17) | 0.022 |
| (g) Explanations given about what was wrong with you | 56% (206/365) | 50% (109/220) | 1.18 (0.68, 2.03) | 0.549 |
| (h) Ease and convenience for friends and family to visit | 54% (196/363) | 51% (111/219) | 1.12 (0.80, 1.58) | 0.502 |
| (i) Explanations given of risks & benefits of treatment | 47% (170/361) | 44% (96/216) | 1.07 (0.70, 1.62) | 0.750 |
| (j) Time spent waiting to be discharged from hospital | 38% (115/306) | 46% (84/182) | 0.77 (0.51, 1.55) | 0.205 |
| (k) Involvement in decisions about treatment | 37% (133/357) | 32% 70/216) | 1.23 (0.75, 2.01) | 0.409 |
| (l) Information about medication & potential side‐effects | 34% (104/308) | 38% (69/183) | 0.81 (0.54, 1.23) | 0.322 |
| (m) Support and follow‐up provided once left hospital | 36% (108/300) | 32% (56/175) | 1.04 (0.62, 1.75) | 0.873 |
| (n) Information given about how to manage condition in future | 25% (78/311) | 30% (55/182) | 0.68 (0.47, 0.99) | 0.049 |
*Adjusted for patient age and sex.