Table 3.

Correct responses to the items; N = 4 × 438 = 1752

Dependent variable	Item	Correct answer (%)
Comprehension 1	At which home care provider do clients most often state that there was always good contact with them?	88.7
Comprehension 2	At which home care provider do clients least often state that there was usually good contact with them?	50.6
Comprehension 3	According to clients, which home care provider performs more than satisfactory concerning contact with clients?	48.4
Comprehension 4	According to clients, which home care provider performs satisfactory concerning contact with clients?	59.3
Comprehension 5	According to clients, which home care provider performs average concerning contact wtih clients?	68.5
Comprehension 6	According to clients, which home care provider performs worse than average concerning contact with clients?	84.1
Comprehension 7	According to clients, which home care provider performs very well concerning contact with clients?	96.9
Comprehension 8	According to clients, which home care provider performs unsatisfactory concerning contact with clients?	80.3
Comprehension 9	According to clients, which home care provider performs better than average concerning contact with clients?	88.0
Comprehension 10	According to clients, which home care provider performs worse than average concerning contact with clients?	80.7
Interpretation 1: Best performance	In your opinion, which home care provider has the best contact with clients?	92.0
Interpretation 2: Worst performance	In your opinion, which home care provider has the worst contact with clients?	73.5
Effective use (Choice)	Which home care provider would you choose?	88.4