Table 1.

Correlation matrix of resident satisfaction components

	Mean (SD)	1	2	4	5
1. Perceived Service Quality	3.88 (0.55)	1.000
2. Perceived Value	3.86 (0.69)	0.213*	1.000
3. (Overall) Satisfaction	3.84 (0.69)	0.113*	0.456*	1.000
4. Loyalty	3.65 (0.85)	0.075	0.413*	0.748*	1.000

*Significant at the 0.05 level.