Table 7.
Model 1 | Estimate | C.R. | Model 2 | Estimate | C.R. | Model 3 | Estimate | C.R. |
---|---|---|---|---|---|---|---|---|
PQ to PV | 0.323 | 3.16* | ||||||
PQ to PV | 0.322 | 3.13* | PV to HO | 0.287 | 3.03* | |||
PQ to PV | 0.593 | 5.37* | PV to S | 0.598 | 5.25* | PV to S | 0.443 | 4.25* |
PV to S | 0.027 | 0.28(ns) | PQ to S | −0.007 | −0.07(ns) | HO to S | 0.537 | 4.07* |
PQ to PQ_1 | 1.000 | PQ to PQ_1 | 1.000 | PQ to PQ_1 | 1.000 | |||
PQ to PQ_2 | 1.184 | 14.49* | PQ to PQ_2 | 1.188 | 14.61* | PQ to PQ_2 | 1.188 | 14.61* |
PQ to PQ_3 | 1.037 | 14.42* | PQ to PQ_3 | 1.036 | 14.44* | PQ to PQ_3 | 1.036 | 14.45* |
PQ to PQ_4 | 1.048 | 11.38* | PQ to PQ_4 | 1.042 | 11.31* | PQ to PQ_4 | 1.042 | 11.31* |
PQ to PQ_5 | 0.702 | 8.50* | PQ to PQ_5 | 0.699 | 8.47* | PQ to PQ_5 | 0.699 | 8.47* |
PV to PV_1 | 1.000 | PV to PV_1 | 1.000 | PV to PV_1 | 1.000 | |||
PV to PV_2 | 1.091 | 7.59* | PV to PV_2 | 1.083 | 7.63* | PV to PV_2 | 1.082 | 7.62* |
PV to PV_3 | 1.068 | 7.72* | PV to PV_3 | 1.069 | 7.79* | PV to PV_3 | 1.073 | 7.79* |
PV to PV_4 | 0.947 | 7.26* | PV to PV_4 | 0.94 | 7.28* | PV to PV_4 | 0.94 | 7.27* |
S to S_1 | 1.000 | S to S_1 | 1.000 | S to S_1 | 1.000 | |||
S to S_2 | 1.036 | 14.12* | S to S_2 | 1.036 | 14.16* | S to S_2 | 1.029 | 14.03* |
S to S_3 | 0.845 | 11.60* | S to S_3 | 0.845 | 11.63* | S to S_3 | 0.853 | 11.81* |
S to S_4 | 0.896 | 9.83* | S to S_4 | 0.896 | 9.86* | S to S_4 | 0.909 | 10.06* |
S to S_5 | 0.999 | 13.83* | S to S_5 | 0.999 | 13.87* | S to S_5 | 0.993 | 13.78* |
HO to HO_1 | 1.00 | |||||||
HO to HO_2 | 1.64 | 4.80* |
*Significant at the 0.05 level (ns) = not significant at the 0.05 level.
PQ, perceived (service) quality; PV, perceived value; HO, happiness (of) outlook; S, satisfaction.