Table 3.
Patients’ satisfaction toward pharmacy services, GURH, 2015
| Variables | Total (%) | Poor to fair, n (%) | Good, n (%) | Very good and excellent, n (%) | Mean |
|---|---|---|---|---|---|
| Taking time to listen to what you want | 287 (100) | 137 (47.7) | 74 (25.8) | 76 (26.5) | 3.21 |
| Taking important drug and health-related history from the patient | 287 (100) | 207 (72.1) | 71 (24.7) | 9 (3.2) | 2.46 |
| Briefly explaining how to take the ARV medications | 287 (100) | 175 (61) | 95 (33.1) | 17 (5.9) | 2.80 |
| Providing adequate information about ARV medication precautions and side effects | 287 (100) | 178 (62) | 90 (31.3) | 19 (6.7) | 2.79 |
| Providing adequate information about ARV medication drug–drug and drug–food interactions | 287 (100) | 188 (65.5) | 80 (27.8) | 19 (6.7) | 2.63 |
| Treating the patient with dignity and respect | 287 (100) | 97 (33.8) | 156 (54.4) | 34 (11.8) | 3.43 |
| Availability of the pharmacy professionals during the time of visit | 287 (100) | 75 (26.1) | 164 (57.1) | 48 (16.8) | 3.65 |
| Provision of ARV drug information in written form whenever needed | 287 (100) | 208 (72.5) | 67 (23.3) | 12 (4.2) | 2.54 |
| Keeping privacy during counseling | 287 (100) | 129 (45) | 120 (41.8) | 38 (13.2) | 3.38 |
| Providing service equally to all patients | 287 (100) | 69 (24) | 165 (57.5) | 53 (18.5) | 3.70 |
| Providing information on how to solve ARV medication-related side effects | 287 (100) | 199 (69.3) | 69 (24) | 19 (6.7) | 2.53 |
| Answering queries you may have | 287 (100) | 127 (44.3) | 124 (43.2) | 36 (12.5) | 3.37 |
| Use of language by the pharmacist is easy and understandable | 287 (100) | 53 (18.5) | 166 (57.8) | 68 (23.7) | 3.90 |
| Label my medicines in readable and understandable instruction | 287 (100) | 144 (50.2) | 112 (39) | 31 (10.8) | 3.10 |
| Giving medicines with appropriate packaging | 287 (100) | 156 (54.3) | 103 (35.9) | 28 (9.8) | 3.00 |
| Telling information about proper storage of medications | 287 (100) | 166 (57.8) | 91 (31.7) | 30 (10.5) | 2.84 |
| Availability of the required medicines | 287 (100) | 17 (5.9) | 82 (28.6) | 188 (65.5) | 3.94 |
Abbreviations: GURH, Gondar University Referral Hospital; ARV, antiretroviral.