Table 5.
Test of statistical significance (one-way ANOVA) of the variation in the mean satisfaction level of patients by sociodemographic characteristics, GURH, 2015
| Variables | Satisfaction with setting
|
Satisfaction with services
|
Overall satisfaction
|
|||
|---|---|---|---|---|---|---|
| Mean (SD) | P-value | Mean (SD) | P-value | Mean (SD) | P-value | |
| Age (years) | 0.723 | 0.386 | 0.476 | |||
| 18–30 | 3.12 (0.889) | 3.03 (0.613) | 3.08 (0.636) | |||
| 31–40 | 3.20 (0.835) | 3.15 (0.635) | 3.18 (0.577) | |||
| 41–50 | 3.29 (0.706) | 3.05 (0.653) | 3.17 (0.530) | |||
| 51–60 | 3.27 (0.663) | 3.11 (0.637) | 3.19 (0.522) | |||
| >60 | 3.33 (0.848) | 3.36 (0.842) | 3.35 (0.585) | |||
| Marital status | 0.055 | 0.223 | 0.047* | |||
| Married | 3.29 (0.777) | 3.15 (0.702) | 3.22 (0.580) | |||
| Unmarried | 3.04 (0.901) | 2.99 (0.533) | 3.02 (0.617) | |||
| Divorced | 3.08 (0.730) | 3.19 (0.612) | 3.13 (0.530) | |||
| Widowed | 3.50 (0.207) | 3.01 (0.784) | 3.26 (0.565) | |||
| Education status | 0.001* | 0.180 | 0.002* | |||
| Illiterate | 3.35 (0.718) | 3.04 (0.670) | 3.19 (0.556) | |||
| Primary school (Grades 1–8) | 3.37 (0.738) | 3.22 (0.622) | 3.29 (0.515) | |||
| High school (Grades 9–12) | 3.23 (0.775) | 3.15 (0.616) | 3.19 (0.587) | |||
| College/diploma | 3.04 (0.807) | 2.97 (0.686) | 3.00 (0.627) | |||
| Degree holders | 2.76 (0.994) | 2.96 (0.606) | 2.86 (0.659) | |||
| Postgraduates | 3.41 (0.972) | 2.95 (0.527) | 3.17 (0.568) | |||
| Religion | 0.002* | 0.025* | 0.004* | |||
| Orthodox | 3.25 (0.829) | 3.05 (0.644) | 3.15 (0.615) | |||
| Muslim | 3.11 (0.699) | 3.27 (0.616) | 3.19 (0.440) | |||
| Protestant | 2.62 (0.998) | 3.06 (0.392) | 2.84 (0.601) | |||
| Other | 1.833 (0.144) | 2.23 (0.144) | 2.03 (0.000) | |||
| Ethnicity | 0.101 | 0.132 | 0.498 | |||
| Amhara | 3.20 (0.831) | 3.07 (0.635) | 3.14 (0.601) | |||
| Oromo | 2.91 (0.915) | 3.56 (0.542) | 3.23 (0.618) | |||
| Tigray | 2.89 (0.761) | 3.02 (0.635) | 2.96 (0.577) | |||
| Other | 4 (0.750) | 2.75 (0.661) | 3.37 (0.451) | |||
| Occupation | 0.002* | 0.221 | 0.002* | |||
| Student | 2.87 (0.997) | 2.96 (0.547) | 2.92 (0.645) | |||
| Laborer | 3.08 (0.892) | 3.05 (0.633) | 3.06 (0.624) | |||
| Government employee | 3.11 (0.851) | 3.02 (0.627) | 3.06 (0.605) | |||
| Farmer | 3.39 (0.694) | 3.07 (0.609) | 3.23 (0.491) | |||
| Housewife | 3.35 (0.625) | 3.24 (0.698) | 3.29 (0.554) | |||
| Merchant | 3.42 (0.789) | 3.14 (0.708) | 3.28 (0.636) | |||
| Other | 3.49 (0.566) | 3.29 (0.743) | 3.39 (0.430) | |||
| Monthly income (birr) | 0.133 | 0.763 | 0.316 | |||
| <500 | 3.08 (0.876) | 3.05 (0.602) | 3.06 (0.617) | |||
| 500–999 | 3.46 (0.663) | 3.11 (0.708) | 3.28 (0.551) | |||
| 1,000–1,499 | 3.14 (0.777) | 3.20 (0.630) | 3.17 (0.558) | |||
| 1,500–2,499 | 3.27 (0.735) | 3.09 (0.694) | 3.18 (0.597) | |||
| >2,500 | 3.23 (1.005) | 3.02 (0.617) | 3.13 (0.559) | |||
Note:
*
P-value <0.05.
Abbreviations: ANOVA, analysis of variance; GURH, Gondar University Referral Hospital.