Table 7.
Percentage distribution of respondents’ expectation toward pharmacy services, GURH, 2015
| Variables | Total (%) | Strongly disagree and disagree, n (%) | Neutral, n (%) | Agree and strongly agree, n (%) | Mean |
|---|---|---|---|---|---|
| Checking my prescription for completeness, accuracy, and legality | 287 (100) | 34 (11.8) | 35 (12.2) | 218 (76) | 3.83 |
| Advise me how well my medical conditions are controlled | 287 (100) | 70 (24.4) | 57 (19.9) | 160 (55.7) | 3.39 |
| Advise/counsel me in detail how each of my medication supposed to help me | 287 (100) | 60 (20.9) | 27 (9.4) | 200 (69.7) | 3.60 |
| Offer me a choice of information sources | 287 (100) | 73 (25.4) | 49 (17.1) | 165 (57.5) | 3.41 |
| Ask me if I have concerns about medication | 287 (100) | 121 (42.2) | 43 (15) | 123 (42.8) | 2.93 |
| Pharmacy staff to be pleasant and courteous | 287 (100) | 22 (7.7) | 18 (6.3) | 247 (86) | 4.17 |
| Reasonable privacy during discussing my condition | 287 (100) | 25 (8.7) | 19 (6.6) | 243 (84.7) | 4.15 |
| Advise me about my disease and provide general advise on healthy life style | 287 (100) | 58 (20.2) | 39 (13.6) | 190 (66.2) | 3.57 |
| Involve me in decision making during the provision of health care | 287 (100) | 60 (20.9) | 55 (19.2) | 172 (59.9) | 3.48 |
| Adequate supply of drugs | 287 (100) | 32 (11.2) | 17 (5.9) | 238 (82.9) | 4.12 |
| Label my medications with appropriate instructions | 287 (100) | 96 (33.4) | 12 (4.2) | 179 (62.4) | 3.52 |
Abbreviation: GURH, Gondar University Referral Hospital.