Table 2. Characteristics of respondents and overall satisfaction towards hospital inpatient care (n = 1200).
| Characteristic | n (%) | Satisfied n (%) | Dissatisfied n (%) | χ 2 | p-value |
|---|---|---|---|---|---|
| Sex | 0.078 | 0.781 | |||
| Male | 569 (47.4) | 428 (75.2) | 141 (24.8) | ||
| Female | 631 (52.6) | 479 (75.9) | 152 (24.1) | ||
| Age | 14.034 | 0.007 | |||
| <15 | 89 (7.4) | 58 (65.2) | 31 (34.8) | ||
| 15–29 | 75 (6.3) | 57 (76.0) | 18 (24.0) | ||
| 30–44 | 160 (13.3) | 118 (73.8) | 42 (26.3) | ||
| 45–59 | 414 (34.5) | 301 (72.7) | 113 (27.3) | ||
| ≥60 | 462 (38.5) | 373 (80.7) | 89 (19.3) | ||
| Marital Status | 1.866 | 0.172 | |||
| Married | 990 (82.5) | 756 (76.4) | 234 (23.6) | ||
| Others | 210 (17.5) | 151 (71.9) | 59 (28.1) | ||
| Residential location | 12.468 | 0.000 | |||
| Rural | 1019(84.9) | 789 (77.4) | 230 (22.6) | ||
| Urban | 181 (15.1) | 118 (65.2) | 63 (34.8) | ||
| Level of education | 6.274 | 0.180 | |||
| None | 232 (19.3) | 176 (75.9) | 56 (24.1) | ||
| Primary | 482 (40.2) | 376 (78.0) | 106 (22.0) | ||
| Junior high school | 388 (32.3) | 282 (72.7) | 106 (27.3) | ||
| Senior high school | 65 (5.4) | 45 (69.2) | 20 (30.8) | ||
| College or above | 33 (2.8) | 28 (84.8) | 5 (15.2) | ||
| Employment status | 0.663 | 0.718 | |||
| Employed | 653 (54.4) | 498 (76.3) | 155 (23.7) | ||
| Unemployed | 320 (26.7) | 242 (75.6) | 78 (24.4) | ||
| Retired and student | 227 (18.9) | 167 (73.6) | 60 (26.4) | ||
| Annual household income quintile a | 5.450 | 0.244 | |||
| 1 | 259 (21.6) | 192 (74.1) | 67 (25.9) | ||
| 2 | 223 (18.6) | 162 (72.6) | 61 (27.4) | ||
| 3 | 255 (21.3) | 197 (77.3) | 58 (22.7) | ||
| 4 | 326 (27.2) | 243 (74.5) | 83 (25.5) | ||
| 5 | 137 (11.4) | 113 (82.5) | 24 (17.5) | ||
| Hospital expenditure quintile b | 37.107 | 0.000 | |||
| 1 | 246 (20.5) | 214 (87.0) | 32 (13.0) | ||
| 2 | 256 (21.3) | 205 (80.1) | 51 (19.9) | ||
| 3 | 220 (18.3) | 160 (72.7) | 60 (27.3) | ||
| 4 | 238 (19.8) | 172 (72.3) | 66 (27.7) | ||
| 5 | 240 (20.0) | 156 (65.0) | 84 (35.0) | ||
| Insurance status | 32.884 | 0.000 | |||
| Medical Insurance for Urban Employees | 107 (8.9) | 84 (78.5) | 23 (21.5) | ||
| Medical Insurance for Urban Residents | 45 (3.8) | 20 (44.4) | 25 (55.6) | ||
| New Cooperative Medical Scheme | 934 (77.8) | 728 (77.9) | 206 (22.1) | ||
| Others | 114 (9.5) | 75 (65.8) | 39 (34.2) | ||
| Waiting time | 2.648 | 0.104 | |||
| Below average | 1157(96.4) | 879 (76.0) | 278 (24.0) | ||
| On/above average | 43 (3.6) | 28 (65.1) | 15 (34.9) | ||
| Level of Trust | 219.795 | 0.000 | |||
| Trust | 1112(92.7) | 898 (80.8) | 214 (19.2) | ||
| Distrust | 88 (7.3) | 9 (10.2) | 79 (89.8) | ||
| Service attitudes of health workers | 206.062 | 0.000 | |||
| Good | 1020(85.8) | 853 (82.8) | 177 (17.2) | ||
| Poor | 170 (14.2) | 54 (31.8) | 116 (68.2) | ||
| Ward environment | 106.714 | 0.000 | |||
| Good | 821 (68.4) | 692 (84.3) | 129 (15.7) | ||
| Poor | 379 (31.6) | 215 (56.7) | 164 (43.3) | ||
| Disease | 6.663 | 0.247 | |||
| Cardiovascular | 470(39.4) | 357(76.0) | 113(24.0) | ||
| Respiratory | 154(12.8) | 125(81.2) | 29(18.8) | ||
| Digestive | 124(10.3) | 96(77.4) | 28(9.6) | ||
| Injury and poisoning | 83(6.9) | 57(68.7) | 26(31.3) | ||
| Maternal and obstetrics | 69(5.8) | 54(78.3) | 15(21.7) | ||
| Others | 300(25.0) | 218(72.7) | 82(27.3) |
a Quintile 1 is the poorest and quintile 5 the wealthiest
b Quintile 1 is the lowest and quintile 5 the highest