Table 4.
Claim approval rate based on emotional labor or workplace violence
| Final approval | |||
|---|---|---|---|
| Approval | Disapproval | Total | |
| Emotional labor | 35 (31.8) | 75 (68.2) | 110 (20.3) |
| Nonemotional labor | 144 (33.3) | 289 (66.7) | 433 (79.7) |
| Total | 179 (34.0) | 364 (67.0) | 543 (100.0) |
| Exposed to violence | 51 (44.7) | 96 (65.3) | 147 (32.0) |
| Never | 99 (31.7) | 213 (68.3) | 312 (68.0) |
| Total | 150 (32.7) | 309 (67.3) | 459 (100.0) |
Values are reported as n (%)