(b).
| GRS-C item | Interpretation of “quality of patient experience” item: what aspects of colonoscopy did subjects feel were being addressed? | Domain intended by rating scale designers |
|---|---|---|
| 7 | Access to services (1) Equality of access as it relates to patient's communication (1) Communication with the patient (3) |
Equality of access |
|
| ||
| 8 | Triage process and wait times (2) Triage process (1) Wait times (2) |
Timeliness |
|
| ||
| 9 | Scheduling of appointments (3) Appointment scheduling process (2) |
Booking and choice |
|
| ||
| 10 | Recovery (1) Patient dignity (1) Privacy of patients (1) Maintaining patient's privacy and dignity (1) Patient's privacy and care before and after an endoscopy (1) |
Privacy and dignity |
|
| ||
| 11 | Results to patients (1) Continuity of care after endoscopy (1) Follow-up and safety of patient (1) Discharge/postprocedure information (1) How to book a follow-up with a physician after a procedure (1) |
Aftercare |
|
| ||
| 12 | Patients and staff: better communication of complaints and feedback (3) Maintaining quality of care (1) Actions taken when it comes to feedback, surveys, comments or complaints (1) |
Ability to provide feedback |