Table 1.

Questionnaire details

Question no.	Wording of question
1	Did the clinicians* talk to you in a way that was easy to understand?
2	Do you have confidence in the clinicians' professional skills?
3	Did you get sufficient information about how examinations and tests were to be performed?
4	Did you get sufficient information about your diagnosis/conditions?
5	Did you perceive the treatment to be adapted to your situation?
6	Were you involved in decisions regarding your treatment?
7	Did you perceive the institution work practices to be well organised?
8	Did you perceive the equipment at the institution to be in good working order?
9	Overall, was the help and treatment you received at the institution satisfactory?
10	Do you believe that you were in any way given incorrect treatment (according to your own judgement)?
11	Did you have to wait before you were given an appointment at the institution?
12	Overall, what benefit have you had from the care at the institution?
13	Did the hospital specialist lack basic medical information from your GP about the reason for your visit or test results?
14	After you saw the hospital specialist, did your GP lack important information about the care you got from the specialist?
15	Was the referral to the outpatient department necessary (according to your own judgement)?
16a	Were you referred by your GP for the outpatient appointment?
16b	If no in question 16a; who referred you?
17	If you take an overview of your entire treatment process, how would you evaluate the institution?

*With ‘clinicians’, we mean those who had the main treatment responsibility. This is linguistically clearer in the Norwegian wording.