Table 2. Key characteristics of qualitative studies included in the review.

First author, year of publication and reference number	Aim(s) of the study	Country and year of study	Study Participants and sample size	Data collection method (s) and analysis	Limitations identified by the author(s)	Quality Score
Lewis 1995[52]	To define the laypersons' and providers' dimensions of quality of care and compare them with the Bruce-Jain elements.	Kenya 1994	Women 15-49 years (N=31); Service providers (n=17), simulated clients (n=51)**, Clinics (n=9), 2 urban and 2 rural setups	• FGD* with clients • In-depth interviews with clients, simulated client visits**, indepth interview with provider and managers Services delivery points’ visits • Analysis: Thematic analysis	No limitation information was given	Moderate
Mugisha 2008[53]	To assess providers’ perceptions of quality of care and the barriers to quality services at the organizational and societal levels.	Uganda 2002	• Service providers and managers (n= 38, midwives=33; nurses=6) • Almost half of the providers were aged between 31 and 45 years and most were married.	• FGD* • Provider and manager interviews • Analysis: not explicitly described but thematic analysis seemed to be employed.	No limitation information was given	High
Keesara 2015[51]	To describes women’s expectations and experiences when seeking contraceptive care from private and public facilities in Nairobi.	Kenya 2013/2014	Postpartum reproductive aged women (n= 91)	• FGD* and • In-depth interview with clients • Data analysis: thematic analysis	• Participants lived far away from public facility were not included. • The type of private facility that the interviewee had attended was not differentiated. • Social desirability bias.	High

* FGD- Focus Group Discussions

**those findings from simulated clients were not included in this analysis