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. 2016 Nov 4;10:542. doi: 10.3389/fnhum.2016.00542

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Copyright © 2016 Goodyear, Parasuraman, Chernyak, Madhavan, Deshpande and Krueger.

This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

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Results for ratings (M ± SEM). (A) Pre- and Post-reliability. Pre-reliability was higher for the human agent compared to the machine agent. For the human agent, perceived pre-reliability was significantly higher than the actually reliability of the agent (60%) and post-reliability ratings significantly decreased. (B) Pre- and post-trust. Post-trust was significantly lower than pre-trust for the human agent.