Table 1.

Example of analysis; condensation, code and theme.

Condensation	Code	Theme
‘It’s just one big machine … Suddenly, there are just so many people involved in the process.’	Machinery	The maze
‘You stand with a question mark because you can’t get answers to your questions.’	Question mark	The maze
‘You are just a caregiver … It’s not me who is in treatment … You just feel like a caregiver.’	Side-line	Desire for care
‘I feel welcome and comfortable.’	Expectations of the staff	Desire for care