Table 2.
UPC-Q total and item scores for the standard and more positively worded scales
| UPC-Q components | Standard (n=2,744) | Positively worded (n=2,317) | Mean difference (P-value) |
|---|---|---|---|
| UPC-Q score, mean (SD) | 65.4 (24.9) | 57.5 (27.2) | 7.9 (<0.001) |
| Most important aspect | |||
| Mean (SD) | 63.8 (29.4) | 56.7 (30.9) | 7.1 (<0.001) |
| Lowest category, % | 9.0 | 9.7 | |
| Second lowest category, % | 8.1 | 17.2 | |
| Middle category, % | 22.9 | 30.0 | |
| Second highest category, % | 38.6 | 22.7 | |
| Highest category, % | 21.4 | 20.4 | |
| Second most important aspect | |||
| Mean (SD) | 60.6 (30.2) | 52.9 (32.1) | 7.7 (<0.001) |
| Lowest category, % | 10.3 | 12.7 | |
| Second lowest category, % | 10.4 | 20.1 | |
| Middle category, % | 24.8 | 29.4 | |
| Second highest category, % | 35.3 | 18.7 | |
| Highest category, % | 19.2 | 19.2 | |
| Third most important aspect | |||
| Mean (SD) | 58.2 (30.4) | 49.4 (32.7) | 8.8 (<0.001) |
| Lowest category, % | 11.2 | 15.6 | |
| Second lowest category, % | 12.9 | 23.0 | |
| Middle category, % | 24.4 | 26.4 | |
| Second highest category, % | 35.0 | 18.0 | |
| Highest category, % | 16.5 | 17.0 | |
| Global experience item | |||
| Mean (SD) | 68.4 (22.4) | 58.0 (27.4) | 10.4 (<0.001) |
| Lowest category, % | 1.7 | 3.4 | |
| Second lowest category, % | 6.6 | 20.6 | |
| Middle category, % | 26.7 | 35.1 | |
| Second highest category, % | 46.1 | 22.5 | |
| Highest category, % | 18.8 | 18.5 | |
Notes: Standard: poor, fairly good, good, very good, and excellent. Positively worded: poor, good, very good, exceptionally good, and excellent.
Abbreviations: UPC-Q, Universal Patient Centeredness Questionnaire; SD, standard deviation.