Exhibit 3.
Examples Of Measures Of Patients’ Experience Of Care In The Care Model
| Care Model element | Measure |
|---|---|
| Self-management support | Survey question: “My provider always asks me to describe how I will follow instructions about what to do to take care of an illness or health condition”a,b |
| Delivery system design | Survey questions: “In the last twelve months, I talked with someone in my provider’s office at each visit about all the prescription medicines I was taking”a “In the last twelve months, I got reminders from my provider’s office (e.g., about tests, treatments, or appointments) between visits”a |
| Decision support | Survey question: “My provider always involves me in decisions as much as I want”b |
| Clinical information systems | Survey question: “I have online access to my personal health information (care received, test results, and upcoming appointments)”b |
| Community partners | Survey question: “Over the past six months when I received care for my chronic condition, I was encouraged to attend programs in the community that could help me”c |
SOURCE Department of Health and Human Services, Office of Disease Prevention and Health Promotion.
a
Consumer Assessment of Healthcare Providers and Systems survey (see Note 42 in text).
b
Healthy People 2020 measure (see Note 45 in text).
c
Patient Assessment of Chronic Illness Care measure (see Note 43 in text).