Table 3.

Outcome differences comparison in a pilot program that integrates mobile technologies and alternative patient navigation to improve EMS utilization and outcomes.

Outcome category	Measure	Control group	ETHAN (Intervention)	P
Ambulance utilization	Disposition to ED by ambulance (% ambulance transport)	74%	18%	<.001
Unit productivity	Total back in service time median minutes (IQR)	83 (20–140)	39 (27–90)	<.001
Quality of care	Mortality	0%	0%	na
Experience of care	Patient satisfaction	87%	88%	.250

ETHAN, Emergency Telehealth And Navigation Program; ED, emergency department; IQR, interquartile range