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. 2016 Nov 14;4:251. doi: 10.3389/fpubh.2016.00251

Table 4.

Root causes of lapses in fidelity of delivery, receipt, and engagement by key element domain.

Key element domain of fidelity lapses Root causes
Adult learning
  • Leader lacked experience in facilitation and behavior change

  • Training did not sufficiently emphasize adult learning, did not provide enough opportunity for leader to practice with feedback

  • Sessions had too much content; leader may not have understood to prioritize adult learning principles

  • Manual and training did not sufficiently emphasize importance of establishing trust in session one

  • Site appointed person to be leader; leader may have lacked motivation

  • Leader had other roles at site; may have lacked time to prepare

Program
  • Too much content for education level and frailty of group

  • Group size too large for frailty of group

  • Training and manual did not emphasize which activities and elements were key

  • Handouts were overemphasized in manual and training

  • Too many handouts; manual lacked guidance on which were required vs. optional

  • Leader and site coordinator had other demands on time and may not have communicated well regarding preparation of handouts

  • Training and manual did not clearly explain about communication with site coordinator

  • Site did not understand time required to run program

  • Program may not have been good fit related to site’s mission

Exercise and upgrading exercisea
  • Training and manual did not emphasize leader mastery of practice and advancement of exercises; leader not required to demonstrate mastery

  • Leader may have lacked belief in importance of advancing exercise

  • Participants may have been too frail for group exercise and advancement

  • Manual and training did not explain how sites should screen participants

  • Program had no criteria for who would be too frail to participate

  • Training and manual did not emphasize key elements related to exercise

  • Site coordinator did not adequately explain program to participants; participants may have had too high expectations at outset

  • Leader did not stress safety and slow advancement (at your own pace)

  • Leader lacked sufficient training to have self-efficacy to prompt invited physical therapist to manage time and stress key elements

  • Site coordinator did not sufficiently prepare invited physical therapist ahead of time

Leader role
  • Leader lacked prior experience in behavior change group facilitation

  • Goals of storytelling were not clearly articulated; leader training and manual did not emphasize, and training did not provide practice in storytelling

  • Manual did not indicate which elements/activities were key

  • Manual lacked cues to prompt invited expert

  • Training lacked sufficient emphasis on, and practice with feedback on how to work with guest expert, facilitate group, engage in reflective listening

  • Too much program content may have prevented facilitation, reflective listening, storytelling

Leader background
  • Site managers not briefed sufficiently on importance of facilitation experience and motivation for potential leader

  • Site manager not briefed sufficiently on amount of leader time needed to accomplish workshop

Peer coleader
  • Site and leader did not have sufficient knowledge before workshop on how to select peer coleader

  • Training and manual did not emphasize how to train peer coleaders, importance of, and how to debrief with peer coleader after each session

  • Training did not provide practice on how to give feedback to peer coleader

aKey element domains for exercise and upgrading exercise were combined as they shared root causes.