Table 1.

Behaviors that prevent or reduce stress at work.

Competency	Sub-Competency
Respectful and responsible: Managing emotions and having integrity	Integrity Being respectful and honest to employees
	Managing emotions Behaving consistently and calmly around the team
	Considerate approach Being thoughtful in managing others and delegating
Managing and communicating existing and future work	Proactive work management Monitoring and reviewing existing work, allowing future prioritisation and planning
	Problem solving Dealing with problems promptly, rationally and responsibly
	Participative/empowering Listening to, meeting and consulting with the team, providing direction, autonomy and development opportunities to individuals
Managing the individual within the team	Personally accessible Available to talk to personally
	Sociable Relaxed approach, such as socialising and using humour
	Empathetic engagement Seeking to understand each individual in the team in terms of their health and satisfaction, motivation, point of view and life outside work
Reasoning/Managing difficult situations	Managing conflict Dealing with conflicts decisively, promptly and objectively
	Use of organisational resources Seeking advice when necessary from managers, HR and Occupational Health
	Taking responsibility for resolving issues Having a supportive and responsible approach to issues and incidents in the team