Table 1.

Definitions of QuIS categories [2]

CATEGORY	Explanation
Positive social (+s)	Interaction principally involving ‘good, constructive, beneficial’ conversation and companionship.
Positive Care (+c)	Interactions during the appropriate delivery of physical care.
Neutral (N)	Brief, indifferent interactions not meeting the definitions of the other categories.
Negative protective (−p)	Providing care, keeping safe or removing from danger, but in a restrictive manner, without explanation or reassurance: in a way which disregards dignity or fails to demonstrate respect for the individual.
Negative restrictive (−r)	Interactions that oppose or resist peoples’ freedom of action without good reason, or which ignore them as a person.