Table 1.

Summarized information concerning the results obtained for client expectations.

Service dimensions	OG	GG	p
Total	145.00 (137.00; 151.00)	142.50 (134.25; 149.00)	0.251
Tangibles	6.25 (5.50; 7.00)	6.50 (6.06; 7.00)	0.055
Reliability	6.60 (6.20; 7.00)	6.50 (6.05; 6.80)	0.132
Responsiveness	6.75 (6.00; 7.00)	6.25 (5.75; 6.75)	0.056
Assurance	6.75 (6.25; 7.00)	6.50 (6.25; 6.75)	0.045
Empathy	6.80 (6.40; 7.00)	6.60 (6.20; 6.95)	0.171

Results presented as median, 25% percentile and 75% percentile. OG=Oncologic group, GG=General group