Table 1.

Benefits (for patients and organization) attributed to high level of engagement of employees in the treatment process

	Benefits attributed to high level of engagement	Disengagement of employees
Patients	Patients’ satisfaction Better patients outcome Higher quality of services and willingness to recommend the hospital Patients’ loyalty	Patients’ dissatisfaction Patients are likely to complain about the behavior of disengaged employees to their family and friends Unlikely to recommend the hospital Will seek alternative health care units
Organization	Improved organizational performance Staff retention Innovation of medical services	No value to the organization

Note: Data from The King’s Fund.¹⁹