Table 2.

The predefined categories used in the semi-structured observation scheme

Topics	Communication flow
Physical work environment	One-way communication flow downwards
Psychosocial work environment	One-way communication flow upwards
Structural organizational changes	Two-way/multi-way communication flow
Economy
Clinical work
Quality and organizational development
Planning and organization of workplace meetings
Employment, staffing, schedules
Health and illness among employees
Competence development
Cooperation
Technology