Table 2.
Baseline Characteristics by Case
| Case 1 | Case 2 | Case 3 | |
|---|---|---|---|
| Setting:Main oncology program | 1 | 2 | 1 |
| Satellite clinic(s) | 1 | 0 | 14 |
| Nurses who provide remote support (N) | 31 | 47 | 41a |
| Nurse telephone support regular daytime hours only | ✓ | ✓ | ✓ |
| Primary nurse model | ✓ | ✓ | ✓ |
| Patients call: Central phone line | ✓ | ✓ | |
| Nurse directly | ✓ | ||
| Documentation: Paper‐based | ✓ | ✓ | ✓ |
| Electronic | In planning | ||
| Documentation format: Narrative only | ✓ | ✓ | |
| Standardized form | ✓ | ||
| Frequency of documentation: None | 7% | 4% | 11% |
| As necessary | 17% | 4% | 44% |
| Routinely | 76% | 92% | 44% |
| Documentation filed into health record as | Paper | NCR | Paper |
| Protocol use for triaging symptom calls | 3% | 50% | 39% |
| Formal training program to use symptom protocols | ✓ |
aDoes not include >30 nurses across 14 satellite clinics.
NCR = noncarbon copy paper.