Table 2.
Association between overall satisfaction scale, intended behaviors and global satisfaction item from the first validation study (n = 1007) and replication study (n = 248)
| First validation phase First study (n = 1007) | Replication phase Second study (n = 248) | |||||
| n | Score (sd) (1) | P | n | Score (sd) (2) | P | |
| Overall satisfaction item (3) | ||||||
| 1 (not at all satisfied) | 13 | 58.0 (21.6) | ||||
| 2 | 12 | 68.7 (17.7) | ||||
| 3 | 18 | 56.0 (13.5) | <0.001 (4) | - | na | - |
| 4 | 39 | 59.4 (14.0) | ||||
| 5 | 125 | 72.1 (11.5) | ||||
| 6 | 285 | 80.3 (10.0) | ||||
| 7 (completely satisfied) | 496 | 90.6 (7.6) | ||||
| To recommend to relatives or friends | ||||||
| certainly not | 13 | 52.7 (18.2) | <0.001 (4) | - | na | - |
| probably not | 30 | 57.3 (16.7) | ||||
| yes probably | 272 | 75.4 (13.1) | ||||
| yes certainly | 665 | 87.6 (9.5) | ||||
| To consult again | ||||||
| certainly not | 10 | 58.7 (24.2) | <0.001 (4) | - | na | - |
| probably not | 20 | 57.3 (17.9) | ||||
| yes probably | 213 | 72.5 (14.5) | ||||
| yes certainly | 756 | 86.6 (10.3) | ||||
| To consult again | 9 | |||||
| Do not agree | - | na | - | 46 | 57.8 (14.4) | <0.001 |
| agree | 18 | 64.2 (12.4) | ||||
| Fully agree | 1 | 84.3 (11.7 | ||||
| Content of the open-ended question | ||||||
| negative comment | 303 | 76.1 (14.7) | 85 | 72.1 (14.9) | ||
| mixed comment | 110 | 78.4 (13.5) | <0.001 | 8 | 81.0 (12.4) | <0.001 |
| no comment | 442 | 85.4 (12.1) | 91 | 82.0 (15.8) | ||
| positive comment | 152 | 91.2 (8.2) | 42 | 85.5 (11.1) | ||
na: non available (1) Overall satisfaction score (26 items scale extracted from the first study) (2) Overall satisfaction score (27 items final scale extracted from the second study) (3) 7-point scale from 1 'not at all satisfied' to 7 'completely satisfied' (4) ANOVA test regrouping the responses 1,2 and 3