Table 6.
Phase | Issues | Specific examples of issues | Countermeasures |
---|---|---|---|
Patient explanation phase | Explaining the necessity of proactive injections as prevention | • Since the impression of T&E is “more injections” than PRN, it is difficult to get the patient to accept the possible increased burden that comes with more injections • Cannot explain the cost-effectiveness of the injections during the maintenance phase |
• Explained the efficacy/effectiveness in a more tangible way to the patient – The importance of reducing risk before symptoms worsen was explained to the patient using their OCT images – The patient was also advised that restarting treatment after symptoms have worsened has reduced effects – Although no reports have been presented at academic congresses for high-risk patients on the verge of dropping out, extending their injection interval for >3 months was considered |
Operational phase | Insufficient space for injections | • Even though the number of patients has increased, the clinic space to provide injections remains unchanged | • Provided injections in outpatient treatment rooms instead of operating rooms |
Insufficient human resources | • It is difficult to increase the staff to match the increased number of patients • It takes time to manage both consultations and injections |
• Designated roles within the staff – Roles were separated for consultations, which require more experienced staff, and injections, which can be administered uniformly by any of the ophthalmologists, in order to make the process more efficient – The nurses took the patient’s history prior to consultations |
Abbreviations: OCT, optical coherence tomography; PRN, pro re nata; T&E, treat-and-extend.