Table 2.

Factors related to recommending or preferring the same medical institution once more and generally favourable thoughts about the services provided

	Recommendation*	Preference for* the second time	Favourable opinions about the service provided
Comfortable waiting area in the registration, and admission office	0.413	0.511	0.187**
Shorter waiting period for analyses/examinations	0.349	0.310	0.455*
General cleanliness of outpatient clinics	0.391	0.300	0.387 **
Physician’s sparing some time for informing patients	0.299	0.243	0.358
Communication between the patient and the examining physician	0.399	0.198	0.328
Communication of the health care personnel	0.468	0.628	0.637
Respecting privacy of the patients	0.406	0.468	0.343

r: correlation coefficient;

^*: p<0.0001;

^**:p <0.01.