Table 3.

Regression analysis results of the factors related to preferring, and recommending a certain health care institute, and generally favourable thoughts about the services provided

	p value	CI (95% confidence interval)
Reasons for preferring the same institute
Communication skills of the examining physician	0.001	-0,33_-0.08
Communication skills of the other health care personnel	0.000	0.24 -0.47
Comfortable waiting area in the registration, and admission office	0.280	0.2-0.64
Shorter waiting period for analyses/examinations	0.380	0.86-1.67
General cleanliness of the outpatient clinics	0.268	0.93-1.89
Physician’s sparing some time for informing patients	0.567	0.96-2.5
Respecting privacy of the patients	0.124	0.23-0.46
Reasons for recommending a health care institution
Communication skills of the examining physician	0.000	0.14-0.43
Communication skills of the other health care personnel	0.037	-0.32 -0.01
Comfortable waiting area in the registration, and admission office	0.290	-0.44-1.5
Shorter waiting period for analyses/examinations	0.512	1.5-3.8
General cleanliness of the outpatient clinics	0.122	0.3-4.2
Physician’s sparing some time for informing patients	0.321	0.8-2.2
Respecting privacy of the patients	0.486	0.21-0.41
Favourable acceptance of the health care services provided
Comfortable waitinmg area in the registration, and admission office	0.02	0.0009-0.11
Shorter waiting period for analyses/examinations	0.000	0,084 -0,16
General cleanliness of the outpatient clinics	0.188	-1.2_-2.5
Physician’s sparing some time for informing patients	0. 798	2.6-6.4
Communication skills of the examining physician	0.865	2.5-4.8
Communication skills of the other health care personnel	0.122	1.2-3.4
Respecting patients’ privacy	0.129	1.9-6.7