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Theme matrix selection for prioritization of EID quality of care gaps.
| Themes | Customers | Impact on customer score (A) | Need to improve score (B) | Overall score (A × B) | Remark on selection |
|---|---|---|---|---|---|
| 20% first DNA-PCR testing | HEIs and caregivers | 4 | 5 | 20 | Selected |
| 55% second DNA-PCR testing | HEIs and caregivers | 2 | 5 | 10 | Not selected |
| 75% HIV antibody testing at 18 months | HEIs and caregivers | 5 | 3 | 15 | Not selected |
| 60% EID result given to caregivers | HEIs and caregivers | 3 | 3 | 9 | Not selected |
