Table 1.

Example of recording units and categories

Recording units	Categories
We begin already during the first meeting with the older person and his/her relatives. This varies with the individual, but we often talk about it then. Talk about what kind of help we can provide here and how. We usually don't do intravenous drip, but we can give pain relief medications and sedatives and the care we are able to provide here. So they know what to expect.	Organization
Of course the most important thing is that they don't feel any pain, that they don't have trouble breathing and that, well, that we don't push them too much to eat and eat.	Palliative care
It is round once a week and the GP pays a visit to those who needs to have a visit, we usually have an ACP just in order to get through them all. Otherwise, between 8‐16 you can reach the GP via fax or phone.	Medical support from GPs
I think it's really important that we listen to them, listen to find out what each of them wants help with, I try to tailor things to each individual.	Care philosophy