Table 3.

Broad interview questions

Consumers

1. [This practice] is set up as an integrated primary health care centre. When I say “integrated primary health care”, what sort of things come to mind for you?

2. What are your expectations of [this practice] for care for your chronic condition?

3. Can you tell me about your experiences with [practice] services?

4. We are particularly interested in the effect of integrated health care on the time people spend looking after their health. Can you talk about that?

Providers/managers

1. [This practice] is set up as an integrated primary health care centre. When I say “integrated primary health care”, what sort of things come to mind for you?

2. What are your expectations of working in an integrated primary health care centre?

3. Can you tell me about your experiences with providing services/working at [this practice]?

4. How does [this practice] compare with other general practices where you’ve worked in the past?