Table 1.

Distribution of Healthcare Complaints Analysis Tool problem severity across the referent standard

	Not present (rated 0)	Low (rated 1)	Medium (rated 2)	High (rated 3)
Quality	81	10	22	12
Safety	73	5	24	23
Environment	101	6	10	8
Institutional processes	86	10	18	11
Listening	99	5	11	10
Communication	96	7	14	8
Respect and patient rights	88	19	13	5